Delivery and Returns
Delivery is offered for the following price brackets:
For orders up to £1200 shipping is £9.99
For orders over £1200 shipping is Free
Please be aware that in some cases your package will be sent directly from the manufacturer or their appointed UK distributor.
SONOS Items are shipped direct from SONOS via UPS Next Working day for all orders made before 3pm Monday to Thursday. Orders made after 3pm Thursday and over weekends are delivered on the Monday following.
Should you need to discuss your delivery, return an item or discuss your order in general you should contact us first and not the manufacturer even if they have shiiped you the item as they will not have access to your account information.
You can collect your items from our store in person without delivery charges – We will contact you when your goods are ready to be collected.
Please bring your email receipt or another form of identification with you.
In addition to your legal rights, we also allow you to return goods if you simply change your mind. Please return the unused goods within 7 days and we will offer you a refund, goods returned within 28 days will be offered an exchange or a credit note.
If 28 days have gone by since your purchase, unfortunately we can not offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Please complete the online returns form (Located under Returns in the footer menu) in order for us to process your return. We will then advise you with further instructions. Please do not send your purchase back to the manufacturer.
Downloadable software products
We regret that for reasons of hygiene we can not accept returns of in-ear earphone/headphone products if removed from original packaging.
Items specially ordered that were not held in stock at time of order are subject to a 10% restocking fee.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any discrepancies or damage to your package should be reported to us within a maximum of 2 working days from receipt. IMPORTANT: In case of damage, please retain all packaging until we confirm that it can be disposed of. We may require that you send to us photographic evidence of the damage.
Refunds/Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please complete the on line returns form and await further instruction. Replacements will only be dispatched on receipt & inspection of the faulty item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund/exchange.
If you are approved, then your refund/exchange will be processed, and if applicable a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, including agreed return shipping fees if applicable.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should return your product to:
Loving Technology, The Old Mill, Poole Rd, Wimborne, BH21 1QG.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable unless the item is confirmed as defective or damaged or was shipped to you in error.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.